We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
|How we use you name & contact details||Why?|
|Security verification||In order to process bookings so we know it’s you!|
|Sending you information by email about our new products and services||To keep you updated and in the loop. We only send this with your permission|
|Send you confirmation emails||We’ve got to do this to perform our contract with you (It’s rather difficult to send you your booking confirmation if we don’t use your name and contact details!)|
|Fraud prevention and detection||To prevent and protect fraud against YOU and US- unfortunate, but worth it!|
Your date of birth information
|How we use your date of birth||Why?|
|Security||To make sure you are over 18 yrs old|
Your gender information
|How we use your gender information||Why?|
|To ensure the correct people go to the correct rooms||Some of our websites sell gender specific accommodation so we need to make sure you are in the right place!|
Your payment information
This means your cards security code (CVV), but don’t worry, we don’t keep it!
|How we use your payment information||Why?|
|Card details||To secure your booking|
|Take payment & give refunds||We’ve got to do this to perform our contract with you — we’re not giving our products away for free!|
|Fraud prevention and detection||To prevent and protect fraud against either you and Beds & Bars - unfortunate, but worth it!|
Your contact history with us
Any contact you may have had with us over the phone, via email, social media or in person.
|How we use your contact history||Why?|
|Analyse the use of our websites & services||So we can continue to provide you with an exemplary service|
|Record-keeping||So we can maintain the administration of our websites, business & communications with you as users|
|Provide customer service & support||We’ve got to do this to perform our contract with you — only the best for our customers!|
|Train our staff||So that, when you contact us, you get the best possible customer service|
Information about your phone or laptop, and how you use our websites and apps
This is the information you provide us when you browse our sites or use our apps, including your IP address, device type and version (if you choose to share it with us) your location data, as well as how you use our website and app.
|How we use information about your phone or laptop, and how you use our websites and apps||Why?|
|To improve our websites & apps and set desired default options for you (such as language and currency)||To give you the easiest and most enjoyable online experience with us|
|Protect our website||To prevent and protect fraud against either you and Beds & Bars - unfortunate, but worth it! - and to meet our legal obligations about looking after your data|
Information from accounts you link to us
Here’s what we do if you link your Twitter or Facebook accounts to us
|How we use information from accounts you link to us||Why?|
|To enable you to log into our websites simply and easily without having to create accounts||To make it easier for you to use our websites/apps and purchase the product|
|To provide relevant product recommendations||So you can quickly spot products and offers that tickle your fancy|
You don’t have to give us any of this personal information if you do not wish to do so, but if you don’t, you may not be able to secure and book products from our sites, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
You’ll be happy to hear that we do not share this information with third parties!